Refund and Returns Policy

Return and Refund Policy

Last Updated: September 2, 2026

Thank you for shopping with Gyanmala Library.

We value our customers and aim to provide clear information regarding returns, refunds, exchanges, and digital products. Please read this policy carefully before making a purchase.

By purchasing products from www.gyanmalalibrary.com, you agree to the terms of this Return and Refund Policy.

1. Digital Products and E-PDFs

Gyanmala Library primarily sells digital products, including:

  • E-PDFs;

  • Study PDFs;

  • eBooks;

  • Downloadable educational materials;

  • Digital study resources;

  • Other downloadable digital products.

Digital Products Are Non-Refundable

Due to the nature of digital products, all downloadable products, including E-PDFs, Study PDFs, eBooks, and other digital educational materials, are generally non-refundable and non-returnable once the product has been delivered, downloaded, accessed, or made available to the customer.

Digital products cannot normally be returned because they can be copied, saved, downloaded, or accessed after purchase.

Therefore, customers are requested to carefully review the product description and details before completing a purchase.

2. Exceptions for Digital Products

Although digital products are generally non-refundable, we may review refund or replacement requests in limited situations, such as:

  • The customer received the wrong digital product;

  • The purchased file is corrupted or technically unusable;

  • The download link does not work and the issue cannot be resolved;

  • The same product was charged more than once due to a technical or payment error;

  • The product was not delivered and we are unable to provide access or resolve the issue.

Before requesting a refund, customers should contact us so that we can first attempt to resolve the technical or delivery issue.

Where appropriate, we may provide:

  • A new download link;

  • A replacement file;

  • Access to the correct product;

  • Technical assistance.

A refund may be considered only if the issue cannot reasonably be resolved.

3. Physical Products

If Gyanmala Library sells physical products, different return conditions may apply.

Unless otherwise stated on the product page, customers may request a return within 7 days of receiving the product, subject to the conditions mentioned below.

To be eligible for a return, the product must:

  • Be unused;

  • Be in its original condition;

  • Not be damaged by the customer;

  • Include original packaging, where applicable;

  • Include proof of purchase or order details.

4. Non-Returnable Products

The following products are generally non-returnable and non-refundable:

  • Downloaded E-PDFs;

  • Study PDFs;

  • eBooks;

  • Downloadable educational materials;

  • Digital products that have already been accessed or delivered;

  • Gift cards, where applicable;

  • Downloadable software or digital files;

  • Products specifically marked as non-returnable.

5. Return Request for Physical Products

If you wish to request a return for an eligible physical product, please contact us within the applicable return period.

Your request should include:

  • Order number;

  • Name of the customer;

  • Reason for the return;

  • Proof of purchase;

  • Photographs of the product, if the product is damaged or defective.

Please do not return any physical product without first contacting us and receiving return instructions.

6. Damaged, Defective, or Incorrect Products

If you receive a physical product that is:

  • Damaged during delivery;

  • Defective;

  • Incorrect;

  • Different from the product ordered;

please contact us as soon as possible after receiving the product.

Where appropriate, we may request photographs or other evidence to review the issue.

Depending on the circumstances, we may offer:

  • Replacement of the product;

  • Exchange;

  • Refund;

  • Another appropriate resolution.

7. Refund Approval

Refund requests are reviewed on a case-by-case basis.

If your refund request is approved, the refund will generally be processed through the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on your:

  • Bank;

  • Card provider;

  • Payment gateway;

  • Original payment method.

Gyanmala Library is not responsible for delays caused by banks, payment providers, or other third-party financial institutions after a refund has been successfully processed.

8. Late or Missing Refunds

If your refund has been approved but you have not received it:

  1. Check your bank account or original payment method again.

  2. Contact your bank or payment provider.

  3. Allow sufficient time for payment processing.

  4. If the issue remains unresolved, contact us at the email address below.

9. Sale and Discounted Products

Unless otherwise required by applicable law or specifically stated otherwise, products purchased during a sale, promotion, discount, or special offer may be subject to the same refund and return rules stated in this policy.

Digital products purchased at discounted prices remain non-refundable after delivery or access, except in cases covered under the exceptions mentioned in this policy.

10. Exchanges

Digital products cannot normally be exchanged after they have been delivered or downloaded.

However, if you receive the wrong digital product or experience a technical problem, please contact us. We will make reasonable efforts to provide the correct product or resolve the issue.

For eligible physical products, exchanges may be available in cases of defective, damaged, or incorrectly supplied products.

11. Return Shipping Costs

For approved returns of physical products, customers may be responsible for return shipping costs unless:

  • The product was defective;

  • The wrong product was sent;

  • The product was damaged before or during delivery due to circumstances attributable to us or our delivery process.

Original shipping or delivery charges may be non-refundable unless required by applicable law or otherwise agreed by us.

12. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

For digital products, cancellation may not be possible once the product has been delivered, emailed, accessed, downloaded, or made available to the customer.

For physical products, cancellation may be possible if the order has not yet been processed or dispatched.

13. Customer Responsibility

Before purchasing a product, customers are responsible for:

  • Reviewing the product description;

  • Checking product compatibility and requirements;

  • Ensuring that the correct product is selected;

  • Providing accurate delivery information;

  • Reviewing this Return and Refund Policy.

Refunds will not normally be provided simply because a customer no longer wants a digital product after it has been delivered or downloaded.

14. Changes to This Policy

Gyanmala Library reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.

The policy applicable to an order will generally be the version available at the time of purchase, subject to applicable law.

15. Contact Us

If you have any questions regarding returns, refunds, digital products, technical issues, or product delivery, please contact us:

Gyanmala Library
Website: www.gyanmalalibrary.com
Email: admin@gyanmalalibrary.com

Important Notice

Digital products, including E-PDFs, Study PDFs, eBooks, and other downloadable educational materials, are generally non-returnable and non-refundable once delivered, downloaded, accessed, or made available to the customer.

We encourage customers to carefully review product information before making a purchase.

© Gyanmala Library. All rights reserved where applicable.

 

 

No related posts.

Scroll to Top